Terms of service
These Terms of Service apply to your use of the ApaCare UK website and to any purchases made through our online store.
By accessing our website or placing an order with us, you agree to these Terms of Service.
1. About Us
ApaCare UK operates as a UK retailer and distributor of ApaCare products.
For customer service, order enquiries or sales enquiries, please contact:
Email: sales@apacareuk.co.uk
Telephone: 0131 677 4991
2. Use of Our Website
You may use our website for lawful personal or business purposes.
You must not:
- Use the website for any unlawful purpose
- Attempt to interfere with the operation or security of the website
- Introduce viruses, malicious software or harmful code
- Attempt to gain unauthorised access to our systems
- Use information from our website in a misleading or fraudulent manner
- Copy or reproduce protected website content without permission
We reserve the right to restrict or terminate access to our website where misuse is suspected.
3. Product Information
We aim to ensure that all product descriptions, photographs, prices and other information displayed on our website are accurate.
However, packaging, product appearance and manufacturer information may occasionally change.
Where appropriate, customers should always read the product packaging, instructions and information supplied with the product before use.
Website information is provided for general information and should not be considered a substitute for professional medical or dental advice.
4. Orders
Submitting an order through our website constitutes an offer to purchase the products selected.
An order is not considered accepted until it has been successfully processed and confirmed by us.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Pricing information is clearly incorrect
- Payment cannot be authorised
- Fraudulent or suspicious activity is identified
- Delivery information is incomplete or incorrect
If we cancel an order after payment has been taken, the appropriate amount will be refunded.
5. Pricing
All prices displayed on our website are shown in GBP (£).
Where applicable, taxes will be included or clearly displayed during the checkout process.
We may change our prices at any time. Price changes will not normally affect orders that have already been accepted.
In the event of an obvious pricing error, we reserve the right to contact you before processing the order.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Orders may not be dispatched until payment has been successfully authorised.
You are responsible for ensuring that the payment information supplied is accurate and that you are authorised to use the payment method provided.
7. Shipping and Delivery
Orders placed before 4:00 PM will normally be dispatched the same day.
Orders received after the 4:00 PM cut-off will move to the next available dispatch day.
Orders are shipped using Royal Mail, with tracking included where applicable.
Delivery times are estimates and may be affected by courier delays, public holidays, weather or other circumstances outside our reasonable control.
We currently deliver throughout the United Kingdom, including Northern Ireland.
Please refer to our Shipping Policy for further information.
8. Free Shipping
Free shipping is available on eligible orders with a value of over £20.
Any delivery charges that apply will be clearly displayed during checkout.
9. Returns and Refunds
Your rights to cancel an online purchase, return products or request a refund are set out in our Returns & Refund Policy.
Nothing in these Terms of Service limits your statutory rights under UK consumer law.
Where products are faulty, damaged, incorrect or not as described, your statutory consumer rights continue to apply.
10. Health and Hygiene Products
Some products sold through ApaCare UK may be supplied sealed for health protection or hygiene reasons.
Where applicable, certain products may not be eligible for change-of-mind returns once the seal has been broken.
This does not affect your rights where a product is faulty, damaged, incorrect or not as described.
11. Promotions and Discount Codes
From time to time, we may offer promotions, discounts or promotional codes through our website.
Unless otherwise stated:
- Promotions cannot normally be exchanged for cash
- Discount codes may have expiry dates
- Certain products may be excluded
- Promotional offers may not be combined
- We may withdraw or amend a promotion where reasonably necessary
Any specific conditions attached to a promotion will apply alongside these Terms.
12. Wholesale and Bulk Orders
ApaCare UK may offer wholesale, trade and bulk purchasing arrangements.
Wholesale customers should contact our sales team at:
Separate commercial terms, pricing or agreements may apply to wholesale and trade customers.
13. Intellectual Property
The content of this website, including text, graphics, branding, logos, photographs and website design, may be protected by intellectual property rights.
You may not reproduce, distribute, modify or commercially exploit protected material without the appropriate permission.
14. Third-Party Services
Our website may use third-party providers for services including:
- Payment processing
- Website hosting
- Delivery and tracking
- Analytics
- Marketing
- Customer communications
These third parties may operate under their own terms and privacy policies.
15. Personal Information
Any personal information provided through our website will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
16. Website Availability
We aim to keep our website available and functioning correctly.
However, we do not guarantee that access will always be uninterrupted or error-free.
We may temporarily suspend or restrict access for maintenance, upgrades, technical issues or security reasons.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the extent permitted by law, ApaCare UK will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control, including severe weather, courier disruption, transport interruption, system outages, strikes or other exceptional circumstances.
Where an issue affects your order, we will take reasonable steps to keep you informed.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website or applicable requirements.
The latest version published on our website will apply to future use of the website and future purchases.
20. Governing Law
These Terms of Service are governed by the applicable laws of the United Kingdom.
If you are a consumer, you will continue to benefit from any mandatory protections provided by the laws applicable where you live within the UK.
21. Contact Us
If you have any questions regarding these Terms of Service, an order or our website, please contact:
ApaCare UK
Email: sales@apacareuk.co.uk
Telephone: 0131 677 4991